International Service Setup

Summary

The Mobile Device service has an offering available to support those who engage in international travel

Starting in the Summer of 2019, all Yale-owned mobile devices with AT&T as the carrier will automatically have the International Day Pass plan added. This means individuals will no longer have to submit a ServiceNow request to the Mobile Device group when traveling internationally.

Features

• With AT&T International Day Pass, individuals have unlimited talk and text and can use their data plan in over 100 countries, only paying for the days that the devices are used abroad. Instead of being charged per minute, message, or megabyte while traveling, users pay just $10 a day per device for any 24-hour period the device is used in an International Day Pass country.  
• International Day Pass countries are listed here: https://www.att.com/offers/international-plans/day-pass.html
• If the destination is not covered by the International Day Pass, AT&T users will need to submit a Service Now request to have one of the Passport plans (1GB or 3GB) added to their service while traveling to these locations. 

Who can use it?

The Mobile Device Service is available to SOM Faculty and Staff members with Yale University managed mobile devices.

How much does it cost?

Yale Mobile Plan users pay just $10 a day per device for any 24-hour period the device is used in an International Day Pass country.  

How do I get it?

• Individuals will receive a text as soon as they arrive in the International Day Pass destination to confirm the plan is active.
• The 24-hour access won’t start until you make or receive a call, send a text, or use data—including background data. Turn off automatic updates and background app refreshes so they don’t use your data and trigger the daily fee.
• Calls to countries not included in International Day Pass will incur International Long Distance charges. Please check the list of International Day Pass countries before traveling by following this link: https://www.att.com/offers/international-plans/day-pass.html
• International use abroad cruise ships is NOT included.
• If you are traveling near the US borders (i.e. Canada or Mexico) and inadvertently activate the International Day Pass, please submit an incident via ServiceNow to Mobile Devices so that we may work with the vendor to remove the charge.

    Any issues while traveling abroad contact AT&T’s International Global Support, +1-314-925-6925, for assistance.

Related Policy and Procedures

• All users of Yale University computing and networking facilities are expected to read and abide by the Information Technology Appropriate Use Policy.  For additional information, please familiarize yourself with the Policies and Procedures related to HIPAA Security.

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