The SOM Information Technology Services department provides a variety of computing resources to the SOM Community. The school is equipped with a computer laboratory, email kiosks located throughout the building and networked breakout rooms. Yale SOM has a fully functional wireless environment, offering the SOM community the freedom to work, study, or meet anywhere in the building. The Service Desk (previously known as the SOM IT Help Desk) can assist you in a variety of ways, should you be unable to find the help topic you need in one of our helpful online knowledge pages.
Due to the current COVID-19 Crisis, the Walk-in center is closed. Please contact us via one of the other avenues listed below. Return here for further updates as our response to the COVID-19 crisis evolves.
SOM IT has Walk-in hours during the Academic year from 8:00am-5:00pm M-F and Summer hours that begin the day after Commencement from 8:30am-4:30pm M-F to assist with software and SOM resource issues and configuration.
|SOM IT can be contacted via email by sending a message to firstname.lastname@example.org. The subject of the email becomes the Summary/Title of our ticket where the issue/request is tracked and communication is managed. The body of the email becomes the issue/request's description- the more details the better.|
SOM IT can be contacted by phone for emergent issues at 203-432-7777 during and after walk-in hours. If the call is received after hours, clients can press 1 to be contacted to a live Yale IT technician.
Due to the current COVID-19 Crisis, the Deskside service is unavailable. Please contact us via one of the other avenues listed above. Return here for further updates as our response to the COVID-19 crisis evolves.
The SOM IT Service Desk offers in person Deskside support by calling (203) 432-7777 to schedule an appointment. This service is available during the Academic year Monday - Friday from 8:00 a.m. - 5:00 p.m. EST and has Summer hours that begin the day after Commencement Monday - Friday from 8:30 a.m. - 4:30 p.m. EST.