This document contains instructions to install and configure the desktop client for ApplicationXtender 7.0 and bring it up to the latest available patch level.
Technical Support should first be performed through the tiered structure.
If tier 2 is unable to find a solution, technical escalations can go to:
-http://www.yale.edu/sfas/support/
-sfas.system.services@yale.edu
Functional Support issues can be directed to SIS Support:
-http://www.yale.edu/sfas/support/
-sfas.system.services@yale.edu
Step-by-step guide
These instructions can be used on and after 10/05/2016
This process takes approximately 1 hour to complete.
These instructions assume an existing installation of ApplicationXtender 6.5 needs to be removed.
-If this is a new install, on a computer which has BrioQry installed, start at step 9.
-If you are performing a new install on a computer which does not have BrioQry, start at step 11.
- Uninstall ApplicationXtender Version 6.x from Control Panel > All Control Panel Items > Programs and Features
- Right-click ApplicationXtender Desktop 6.x and select Change
- Welcome to ApplicationXtender Desktop 6.5
- Click Next
- Choose Change Type: Remove
Click Next. If you receive an error after this step, indicating:
"Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action WMIUnregister, location: C:\Program Files (x86)\XtenderSolutions\Content Management\delWMIclass.exe, command: AxIndexServer" Take the following actions, then proceed with step 7.
- Open command prompt AS AN ADMINISTRATOR.
- Change the directory to Content Management folder where ApplicationXtender is installed, likely: C:\Program Files (x86)\XtenderSolutions\Content Management\
Example: cd "C:\Program Files (x86)\XtenderSolutions\Content Management\" - Type: mofcomp AX.mof
- Hit Enter.
- Restart -> Uninstall
- Removal Complete
- Click Finish
- Back at Control Panel > All Control Panel Items > Programs and Features, if Banner Document Management Suite INB-AX Bridge is present, right-click it and select Uninstall.
- Back at Control Panel > All Control Panel Items > Programs and Features, uninstall Oracle11gR2 IR Client.
Verify that .NET Framework 4.0 or higher is installed. You can do so from Control Panel > All Control Panel Items > Programs and Features or Add/Remove Windows Features.
(Windows 8, 8.1, and 10 comes with .NET Framework 4.x)Reboot the computer.
- Copy folder "AX70_collab" from \\storage.yale.edu\home\SOM_Departments-CC1317-SOMADM\SOM\Departments\Information Technology\software\ApplicationXtender_Banner\ to <C:\Program Files (x86)\Common Files\BigFix Shared> on the destination computer.
- Run INBAXBridgeSetup.exe from C:\Program Files (x86)\Common Files\BigFix Shared\AX70_collab\AppX 7.X Install\1__BDMINBAXBRIDGE_7.0.260
- Click Next
- Customer Information
User Name: SFAS
Organization: Yale University
- Click Next
- Destination Folder: Default
- Click Next
- Ready to Install the Program
- Click Install
- InstallShield Wizard Completed
- Click Finish
Run Setup.exe from the following location on the destination computer:
C:\Program Files (x86)\Common Files\BigFix Shared\ AX70_collab\Oracle12C_Installation\ODTwithODAC121024- Select Product Languages: Default
- Click Next
- Specify Oracle Home User: Default
- Click Next
- Specify Installation Location:
Oracle base: C:\oracle\
Software location: C:\oracle\product\12.1.0\client_1
- Click Next
- Available Product Components: Under Component Name Select the following
- Click Next
- ODP.NET (Oracle Data Provider for .NET): Default
- Click Next
- Click Next
- Summary:
- Click Install
- Finish by clicking Close
- From C:\Program Files (x86)\Common Files\BigFix Shared\ AX70_collab\Oracle12C_Installation\ copy the "Admin" folder to “C:\oracle\product\12.1.0\client_1\Network” and replace the files.
- From C:\Program Files (x86)\Common Files\BigFix Shared\ AX70_collab\Oracle12C_Installation\ copy the "Brio" to "C:\Oracle\"
- From C:\Oracle\Brio folder copy the bqformat_ev.ini to C:\Windows\
- Create taskbar shortcut to Brio.exe. From C:\Oracle\Brio, drag brioqry.exe to the taskbar.
- Run Brio to test connection if desired. Some ApplicationXtender users will not use Brio.
Run Setup.exe from the following location:
C:\Program Files (x86)\Common Files\BigFix Shared\ AX70_collab\AppX 7.X Install\2__Desktop-7.0.260-32bit- NOTE: Prerequisite software such as Microsoft Redistributable C++ 2008 may be installed at this point. Follow on screen prompts to complete prerequisite software install.
You might encounter a message indicating an unsupported database. Click OK. We'll replace the DB later.
Click Next
- Accept the License Agreement
- Click Next
- User Name and Organization:
User Name: SFAS
Organization: Yale University
- Click Next
- Use Default Installation Folder
- Click Next
- Setup Type: select Custom
- Click Next
- Custom Setup: select “Document Manager” and “This feature, and all sub features…”
- Click Next
- Ready to Install
- Click Next
- Installation Complete
Click Finish
- Run ApplicationXtender Desktop.exe from C:\Program Files (x86)\Common Files\BigFix Shared\AX70_collab\AppX 7.X Install\3__SP1-7.0.1055-32bit
Welcome to the patch for ApplicationXtender Desktop 7.0
- Click Update
- Installation Complete
- Click Finish
- Run ApplicationXtender Desktop.exe from C:\Program Files (x86)\Common Files\BigFix Shared\AX70_collab\AppX 7.X Install\4__SP1_update-7.0.1068-32bit
- Welcome to the patch for ApplicationXtender Desktop 7.0
- Click Update
- Installation Complete
- Click Finish
- Launch Document Manager: Start>All Programs>ApplicationXtender Desktop>Document Manager
- Navigate to: C:\Program Files (x86)\Common Files\BigFix Shared\AX70_collab\AppX 7.X Install
Select BAN1.AXS
- Click Open.
- A log on window will appear. If the user is logged on to his or her account, he or she may enter banner credentials. If you are performing this configuration from the somadmin local administrative account, click Cancel. The configuration will remain for all users on the workstation.
*If the credentials are rejected, have the user go to banner in a web browser and change his or her password, then try again.
- If the user was not present at the time of completion, be sure to follow up and ensure he or she can view and page through a document.
Troubleshooting Steps:
When you attempt to install .NET Framework 3.5 or any other optional feature using “Windows Features” (optionalfeatures.exe) dialog or using DISM command-line, error 0x800F0954 may popup.
After enabling .NET Framework 3.5 and clicking OK, the following error may appear:
Windows couldn’t complete the requested changes.
The changes couldn’t be completed. Please reboot your computer and try again.
Error code: 0x800F0954
The same error may occur when attempting to install additional speech recognition or supplemental fonts using Optional features in the Settings page or using DISM command-line. For instance, you run the following command to install .NET Framework 3.5 from an elevated or administrator Command Prompt.
DISM /Online /Enable-Feature /FeatureName:NetFx3 /All
After pressing ENTER, here is the full error message you might see:
Deployment Image Servicing and Management tool
Version: 10.0.16299.15
Image Version: 10.0.16299.192
Enabling feature(s)
[==========================100.0%==========================]
Error: 0x800f0954
DISM failed. No operation was performed.
For more information, review the log file.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
[Fix] Error 0x800F0954 Installing .NET Framework 3.5 or Any Optional Feature
To fix the problem, temporarily bypass WSUS server using the following registry edit (requires administrator privileges).
Right-click Start, and click Run
Type regedit.exe and click OK
Go to the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
In the right-pane, if the value named UseWUServer exists, set its data to 0
Exit the Registry Editor
You can enable the .NET Framework 3.5 through the Windows Control Panel. This option requires an Internet connection.
Press the Windows key Windows Windows logo on your keyboard, type "Windows Features", and press Enter. The Turn Windows features on or off dialog box appears.
Select the .NET Framework 3.5 (includes .NET 2.0 and 3.0) check box, select OK, and reboot your computer if prompted.
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